trial enquiryDEVICE GUIDE
Phone or tablet Start here.
A player-neutral setup checklist for your first viewing session.
Check your device
Have your ios or android version ready. Ask the team to confirm compatibility with your intended subscription.
Choose a compatible player
Use the Apple App Store or Google Play to find a compatible player. Check screen support and mobile data usage settings.
Add your subscription details
Use the login or playlist format provided by your service. Enter it privately inside the player; never share your password in a public forum.
Test before settling in
Try a few available sources, check picture and sound, and compare Wi-Fi with a wired connection if the device supports it.
Keep the useful details
Make a note of your player name and device model. They help support understand an issue if you need assistance.