trial enquiryDEVICE GUIDE
Windows or Mac Start here.
A player-neutral setup checklist for your first viewing session.
Check your device
Have your operating system version ready. Ask the team to confirm compatibility with your intended subscription.
Choose a compatible player
Choose a player from a verified publisher or an official app store. Check which playlist or login formats it supports.
Add your subscription details
Use the login or playlist format provided by your service. Enter it privately inside the player; never share your password in a public forum.
Test before settling in
Try a few available sources, check picture and sound, and compare Wi-Fi with a wired connection if the device supports it.
Keep the useful details
Make a note of your player name and device model. They help support understand an issue if you need assistance.